Refund policy

We’re committed to making sure your order arrives just as it should, but if it doesn’t—whether it’s damaged, defective, or incorrect—let us know within 7 days of delivery.

Email us at support@olamate.com with your order number and a photo of the issue, and we’ll take care of the rest. Depending on the situation, we’ll either issue a refund or send you a replacement, and if it’s our mistake, we’ll cover the shipping.

Since our products are consumable, we unfortunately can’t accept returns for safety reasons. Refunds, if issued, may take up to 10 business days to process, so we appreciate your patience. Please note that original shipping fees aren’t refundable unless the issue was on our end.

If your package is marked as delivered but hasn’t arrived, we recommend contacting the carrier directly before reaching out to us. We’re happy to help where we can!

By placing an order on our website, you agree to these terms. We reserve the right to update or amend this policy at any time.

You can always contact us for any shipping or return questions at support@olamate.com.