Privacy policy

Last Updated: March 15, 2026

1. INTRODUCTION

Ola Mate LLC ("Company," "we," "us," or "our") operates the website located at www.olamate.com (the "Website") and provides organic sparkling yerba mate beverage products for direct sale to consumers and select wholesale partners. We are committed to protecting your personal information and your right to privacy.

This Privacy Policy describes how we collect, use, disclose, and safeguard your personal information when you visit our Website, make a purchase, or interact with us in any way. We aim to be transparent about our data practices so you can make informed decisions about sharing your information with us.

By using the Website or our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with the terms of this Privacy Policy, please do not use the Website.

2. INFORMATION WE COLLECT

We collect information that identifies, relates to, describes, or is reasonably capable of being associated with you ("Personal Information"). We collect information from three primary sources:

2.1 Information You Directly Provide

  • Your name, email address, phone number, and mailing address.Contact Details: 

  • Billing and shipping address, payment confirmation details, and order history when you make a purchase.Order Information: 

  • Username, password, and security credentials if you create an account.Account Information: 

  • Items you view, add to your cart, or purchase; loyalty points, reviews, referrals, or gift card usage.Shopping Activity: 

  • The content of any messages or correspondence you send to our support team.Customer Support Communications: 

  • Your mobile phone number if you opt into our SMS marketing or transactional messaging service.SMS Opt-In Data: 

2.2 Information Collected Automatically

When you access our Website, we and our service providers automatically collect the following types of information using cookies and similar tracking technologies:

  • Web browser type and version, operating system, IP address, time zone, and device identifiers.Device Information: 

  • Pages you view, links you click, search terms used, referring URLs, and how you navigate through the Website.Usage Data: 

  • We use cookies to track items you add to your shopping cart, including instances where you abandon your cart without completing a purchase. This data enables us to send you cart reminder messages via email or SMS.Cart Abandonment Data: 

Tracking Technologies Used: 

  • Small data files placed on your device that often include a unique identifier.Cookies: 

  • Track actions occurring on the Website, including IP addresses, browser types, Internet service provider information, and date/time stamps.Log Files: 

  • Electronic files used to record information about how you browse the Website.Web Beacons, Tags, and Pixels: 

  • We use Meta (Facebook) Pixel, Google Ads Conversion Tracking, and TikTok Pixel to analyze user behavior, measure the effectiveness of our advertising campaigns, and deliver personalized advertisements.Advertising Pixels: 

2.3 Information Collected from Third Parties

We receive certain information from third-party service providers who assist us in operating our Website and processing transactions, including:

  • Our e-commerce platform provider, Shopify Inc., processes and stores transaction data, account information, and order history on our behalf. For more information on Shopify's data practices, visit https://www.shopify.com/legal/privacy.Shopify: 

  • Our email and SMS marketing platform processes your contact information and communication preferences.Klaviyo: 

  • Payment card information (credit/debit card numbers, billing addresses) is processed by our secure payment processor. Ola Mate does not store complete payment card information. Payment Processors: 

  • If you complete a Google Customer Review following a purchase, Google receives limited transactional information (such as your order ID and delivery country). Participation in this program is entirely voluntary. Google Customer Reviews: 

3. HOW WE USE YOUR INFORMATION

We use the personal information we collect for the following purposes:

  • To process your orders, arrange shipping, handle returns and exchanges, manage your account, and send transactional notifications.Order Fulfillment and Account Management: 

  • To respond to inquiries, resolve disputes, and provide technical support.Customer Support: 

  • To send you promotional communications via email, SMS, or postal mail about our products, offers, and updates, subject to your communication preferences. We may also use your information to serve you personalized advertisements through third-party advertising platforms.Marketing and Advertising: 

  • To detect, investigate, and prevent fraudulent transactions, unauthorized access, and other potentially illegal or harmful activities.Security and Fraud Prevention: 

  • To analyze website usage trends, improve the functionality and content of the Website, and assess the performance of our marketing campaigns.Analytics and Service Improvement: 

  • To comply with applicable laws, regulations, legal processes, and governmental requests.Legal Compliance: 

  • We use automated technologies for personalized product recommendations, fraud detection, and inventory management. You have the right to request a human review of any automated decision that significantly affects you by contacting support@olamate.com.Automated Decision-Making: 

4. DISCLOSURE OF YOUR INFORMATION

We do not sell your personal information for monetary consideration. We may share your information with the following categories of third parties:

  • We share information with vetted third-party vendors who perform services on our behalf, including Shopify (e-commerce platform), Klaviyo (email/SMS marketing), Google Analytics (website analytics), and our payment processors. These providers are contractually required to use your information only as directed by us.Service Providers: 

  • We share certain customer information including hashed identifiers and browsing events with advertising platforms such as Meta, Google, and TikTok to measure advertising performance, optimize our campaigns, and deliver personalized advertisements. You may opt out of this sharing by adjusting your cookie preferences on the Website.Advertising Partners: 

  • If Ola Mate LLC is involved in a merger, acquisition, sale of assets, or other business transaction, your personal information may be transferred as part of that transaction. We will notify you before your information is transferred and becomes subject to a different privacy policy.Business Transfers: 

  • We may disclose your information if required to do so by law or in good-faith belief that such disclosure is necessary to comply with a legal obligation, protect the rights or safety of Ola Mate, our customers, or others, or enforce our Terms of Service.Legal Requirements: 

4.1 SMS Data — Special Protections

Your SMS opt-in consent and mobile phone number will NOT be shared with any third parties for their own marketing purposes under any circumstances. This data is shared only with vendors strictly necessary to deliver our SMS messages (e.g., Klaviyo) and is used solely for the purposes for which you consented.

5. COOKIES AND TRACKING TECHNOLOGIES

We use cookies and similar tracking technologies to enhance your experience on our Website, analyze site traffic, and for marketing purposes. You have the following choices regarding cookies:

  • Most web browsers allow you to control cookies through your browser settings. Please note that disabling cookies may affect the functionality of the Website.Browser Controls: 

  • You may manage your cookie preferences by using the cookie settings tool available on our Website.Cookie Preference Center: 

  • You can opt out of interest-based advertising from Meta at https://www.facebook.com/settings/?tab=ads, from Google at https://www.google.com/settings/ads, and via the Digital Advertising Alliance at http://optout.aboutads.info/.Opt-Out of Targeted Advertising: 

Please note that we honor the Global Privacy Control (GPC) signal as a valid opt-out of sale/sharing of personal information where required by applicable law.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, as described in this Privacy Policy, and to comply with our legal, contractual, and regulatory obligations. Specifically:

  • Retained indefinitely for record-keeping, accounting, and legal compliance purposes, unless you request deletion.Transactional Data: 

  • Retained until you withdraw your consent or unsubscribe from our communications.Marketing Data (Email and SMS): 

  • Retained for the duration specified in our cookie settings, which varies by cookie category.Cookies and Pixel Data: 

  • Retained for a reasonable period necessary to resolve inquiries and maintain quality assurance.Customer Support Records: 

7. YOUR PRIVACY RIGHTS

Depending on your jurisdiction, you may have certain rights regarding your personal information. We honor these rights regardless of your location to the extent reasonably practicable.

7.1 General Rights (All Users)

  • Request access to the personal information we hold about you.Right to Access/Know: 

  • Request correction of inaccurate or incomplete personal information.Right to Correct: 

  • Request deletion of your personal information, subject to certain legal exceptions.Right to Delete: 

  • Receive a copy of your personal information in a portable, machine-readable format.Right to Portability: 

  • Withdraw any consent previously provided for processing your personal information.Right to Withdraw Consent: 

  • Opt out of promotional emails by clicking the unsubscribe link in any marketing email. Opt out of SMS by texting STOP to +1 (833) 385-8730.Managing Communication Preferences: 

7.2 California and Delaware Residents (CCPA/CPRA)

If you are a California or Delaware resident, you have the following additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), and the Delaware Personal Data Privacy Act:

  • You may request a detailed report on the categories and specific pieces of personal information we have collected about you.Right to Know the Categories and Specific Pieces of Personal Information Collected: 

  • You have the right to direct us not to sell or share your personal information with third parties for cross-context behavioral advertising. To opt out, adjust your preferences via our cookie settings tool or contact us at support@olamate.com.Right to Opt Out of Sale or Sharing: 

  • We will not discriminate against you for exercising any of your CCPA/CPRA rights.Right to Non-Discrimination: 

  • Where applicable, you may request that we limit the use and disclosure of sensitive personal information.Right to Limit Use of Sensitive Personal Information: 

7.3 EU and UK Residents (GDPR/UK GDPR)

If you are located in the European Union or United Kingdom, you have the following rights under the General Data Protection Regulation (GDPR) or UK GDPR:

  • Right to Access, Rectification, and Erasure

  • Right to Restrict or Object to Processing

  • Right to Data Portability

  • Right to Lodge a Complaint with a Supervisory Authority

Please note that Ola Mate's products are currently intended for sale within the United States. If you access our Website from the EU or UK, please be aware that your personal information will be transferred to and processed in the United States, which may have different data protection standards than your home country.

To exercise any of the rights described above, please submit a request to support@olamate.com or visit our contact page at www.olamate.com/pages/contact. We will respond to your request within the timeframe required by applicable law.

8. CHILDREN'S PRIVACY

Our Website and products are not directed to individuals under the age of thirteen (13). We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe that your child has provided us with personal information without your consent, please contact us immediately at support@olamate.com. If we become aware that we have inadvertently collected personal information from a child under 13, we will take prompt steps to delete such information.

9. DATA SECURITY

We implement commercially reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, and destruction. However, no method of data transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security. We encourage you to use strong, unique passwords for your account and to contact us immediately if you suspect any unauthorized access.

10. THIRD-PARTY WEBSITES AND LINKS

Our Website may contain links to third-party websites that are not operated by us. We have no control over the content, privacy policies, or practices of those sites and assume no responsibility for them. We encourage you to review the privacy policy of every website you visit.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or for other operational reasons. When we make material changes, we will update the "Last Updated" date at the top of this policy and, where required by law, notify you by email or by posting a prominent notice on our Website prior to the changes taking effect. We encourage you to review this Privacy Policy periodically.

12. CONTACT US

If you have any questions, concerns, or requests relating to this Privacy Policy or our data practices, please contact us at:

Ola Mate LLC
229 East Market Street
Long Beach, NY 11561
Email: support@olamate.com
Phone: 516-225-5321
Website Contact Form: www.olamate.com/pages/contact